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Welcome to First Aid Direct help

Cuxson Gerrard First Aid Direct are completely dedicated to your total satisfaction. If you have any comments or suggestions please email us using the 'Contact Us' link above.

How to purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard, Delta, Maestro and Eurocard cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Delivery

All orders are free of handling and admin with the following exception: Orders below £50.00 (ex. VAT) will be subject to a £4.75 (ex. VAT) handling & admin charge.

For orders placed on our website by 12.00pm we will usually despatch same day.

If your item is not in stock, we will back order for you. If not available in 7 days you will always be emailed with the option to cancel your order if you would rather not wait.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Guarantee

We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee.

Contact Us

If you need to reach us, please email us using the link on the store page.

Alternatively, you can call on 0800 018 7117 or fax us on 0800 018 8616

or write to us at: Cuxson Gerrard First Aid Direct, Broadwell Road, Oldbury, West Midlands, B69 4BR.

Find us on BT Tradespace: http://1staiddirect.bttradespace.com/